Refunds and Returns

Returns Procedure

Goods cannot be returned without prior notification to Just Simply Blinds.

Returned goods must be suitably packed to prevent loss or damage in transit, and should also include the original documentation.

Just Simply Blinds cannot accept liability in delay or failure to action if relevant information is not provided.

Products cannot be returned if you provide incorrect measurements for your order. You are advised to read the measuring guides before ordering and if necessary, speak to us for further advice if necessary.

If you give incorrect measurements for an order, we can offer to collect the blinds to be altered if the blinds are too big. This is a chargeable service, please get in touch if you require this service.

By placing an order for Made to Measure products on our site, you confirm that the specifications/measurements for your order are correct and that you understand these are non-refundable once purchased.

Order measurements cannot be changed after 24 hours of placing the order.

All our products are made to measure and are classed and personalised/customised goods. These are not subject to distance selling regulations and cannot be returned if you change your mind.

We realise mistakes will happen sometimes, if we are at fault we will always replace faulty or incorrect orders at our expense and as quickly as possible.

If your order is lost or damaged in transit we will always remake and redeliver your order free of charge and as quickly as possible.

Refunds

Made to measure products cannot be returned for refund unless the product is faulty or is significantly not as described.

When Just Simply Blinds receive your returned goods, we will inspect it and notify you that we have received your returned goods.

If your return is approved, we will refund you via your original method of payment.

You will be notified when the refund has been processed. You should check with your bank/card issuer/paypal as per their standard processing times after the refund has been processed at our end. We have no control or responsibility for these processing times.